Shipping & Returns


RETURNS
We offer a 7 days return/exchange policy upon delivery of the product. Unfortunately we cannot offer you a refund or exchange the time period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hotwiresbychadster.com and send your item to: 15728 Devonshire St. Granada Hills, Ca United States 91344

SHIPPING
Our products are shipped within 2-3 Days using the following carriers: USPS. To return your product, you should mail your product to:15728 Devonshire St. Granada Hills, Ca United States 91344. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

INTERNATIONAL SHIPPING POLICY
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.

Due to shipping restrictions in certain areas such as China, Russia, and the United Kingdom please revert to purchasing our products from our distributors in those areas.
Please e-mail info@hotwiresbychadster.com for information.